Legal
This policy sets out the terms under which ScratchVoice, operated by Just Silas Communications, issues refunds and processes cancellations. By subscribing to any paid plan, you confirm that you have read and agreed to this policy.
ScratchVoice operates on a monthly subscription model. Your subscription renews automatically on the same date each month and payment is processed via PayFast in South African Rand (ZAR). You will receive a payment confirmation from PayFast each billing cycle.
You may cancel your subscription at any time. To cancel:
Your access to the Service will continue until the end of the current paid billing period. Cancellations do not take effect mid-cycle.
ScratchVoice is a digital service. Once a billing period has begun and generation credits have been made available to your account, refunds are not issued for partially used billing periods or unused credits.
This is consistent with Section 44 of the Electronic Communications and Transactions Act (ECTA) and standard practice for digital subscription services.
Exceptions — we will consider a refund if:
Refund requests outside these exceptions are reviewed at our sole discretion. To submit a refund request, email hello@scratchvoice.co.za with your account details and reason.
In accordance with the South African Consumer Protection Act (CPA), consumers who entered into a subscription without direct negotiation may cancel within 5 business days of their first payment and receive a full refund, less a reasonable cancellation penalty where applicable.
To exercise this right, email hello@scratchvoice.co.za within the 5-business-day window with your account details and cancellation request.
The Free Plan carries no charge and therefore no refund entitlement. Free generation credits are provided once on account creation and are non-transferable.
You may request a plan change at any time by contacting us. Plan upgrades take effect immediately and are charged on a pro-rata basis for the remainder of the billing period. Plan downgrades take effect at the start of the next billing cycle. No credit or refund is issued for the difference when downgrading mid-cycle.
For all cancellation and refund enquiries:
Just Silas Communications
hello@scratchvoice.co.za
scratchvoice.co.za